Privacy Policy

Last updated - 29th April, 2022

Monk "the App” provides applications "the Service" to merchants who use BigCommerce to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your BigCommerce-supported store.

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your BigCommerce account:

  • Read products, variants, collections and inventory.

  • Modify script tags in your store's theme template files

  • View and modify orders, fulfillment details.

  • View gift cards, coupons and discounts applied on products and carts.

Additionally, we collect the following types of personal information from you once you have installed the App: Information about you and others who may access the App on behalf of your store, such as your name, address, email address, phone number.

We collect personal information directly from the relevant individual, through your BigCommerce account, or using the following technologies: “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

When you install and use our App, we do not collect, process or retain any personal data of the customers or visitors of your BigCommerce store.

How Do We Use Your Personal Information?

We use the personal information we collect from you in order to provide the Service and to operate our apps. Additionally, we use the personal information to: communicate with you, optimize or improve the Service, provide you with information about our products, and handle software bugs or support requests.

Sharing Your Personal Information

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Your Rights

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you, or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you install the app, we will maintain your Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at policy@monkcommerce.com